Welcome to the Arkaan Platform Policies. These policies collectively govern the operation, use, and interactions within the Arkaan digital coordination system ("Platform"), operated by Can Arrange Inc. ("Can Arrange," "we," "our," or "us"). The Platform is designed to facilitate secure, transparent, and accountable transactions and deliveries between Buyers (Senders), independent Vendors, Masjids, Community-Based Organizations (CBOs), and other authorized participants.
This consolidated policy document provides a comprehensive framework covering:
By accessing or using the Platform, all users agree to comply with these policies. The guidelines set forth here ensure operational transparency, protect participant dignity, and maintain a secure and lawful environment for all participants.
This Content & Community Policy ("Policy") governs all content created, uploaded, shared, or distributed through the Arkaan digital platform ("Platform"), operated by Can Arrange Inc. ("Can Arrange," "we," "our," or "us").
The purpose of this Policy is to:
Arkaan operates solely as a technology coordination platform and does not supervise, verify, or control the independent activities of users.
This Policy applies to all individuals and organizations interacting with the Platform, including:
This Policy governs all content shared through the Platform, including:
All content shared on the Platform is created and provided by independent users.
Can Arrange:
Content moderation performed by Can Arrange exists solely to enforce Platform rules and does not constitute verification, endorsement, or supervision. Users engaging with institutional profiles or Vendors must exercise their own judgment and due diligence.
Masjids and Community-Based Organizations may create profiles that include:
All information displayed on institutional profiles is provided directly by those institutions.
Can Arrange:
Users engaging with institutional content do so at their own discretion and risk.
Institutions or users may choose to publish external contact information, including:
The Platform does not facilitate or process external transfers outside Platform payment systems.
If a user chooses to:
Such engagement occurs entirely outside the Platform. Can Arrange is not responsible for any financial loss, dispute, or harm resulting from off-platform interactions between users.
Users may publish content that:
Content must reflect truthful, responsible, and transparent representation. Content may also be referenced for complaints, disputes, or chargeback support, but Platform records remain informational only and do not constitute legal determinations.
Users must not upload or distribute content that:
Violations may result in enforcement actions, including content removal, account restrictions, temporary or permanent suspension, or restriction of Platform features.
Video content, including delivery confirmation footage, is governed separately by the Safe Use of Video Content Policy.
Media uploaded to the Platform must:
Users must not alter, redistribute, or exploit delivery confirmation footage in violation of Platform policies. Videos may be referenced for complaints, disputes, or chargebacks, but Can Arrange does not guarantee resolution outcomes and videos remain informational only.
All users are responsible for:
Users must ensure that any information uploaded does not violate privacy, legal obligations, or Platform rules.
To maintain Platform integrity, Can Arrange may take enforcement actions including:
Moderation exists solely to enforce Platform rules and does not constitute governance, oversight, or verification of users' activities. Enforcement may also include restricting access to video content if misuse is suspected.
All users operate independently. Nothing in this Policy creates:
Interactions between Buyers, Vendors, Masjids, and CBOs remain independent relationships.
This Policy must be read together with:
In case of conflict, the Unified Terms & Conditions of Use prevail.
This Policy may be updated periodically to reflect operational, legal, or regulatory changes. Continued use of the Platform constitutes acceptance of the updated Policy.
By accessing or using the Arkaan Platform, users acknowledge that they:
This Dispute Resolution & Complaints Policy ("Policy") establishes the procedures through which users may submit complaints or raise disputes related to activity conducted through the Arkaan digital platform ("Platform"), operated by Can Arrange Inc. ("Can Arrange," "we," "our," or "us").
The purpose of this Policy is to promote transparency, communication, and documentation of issues that may arise between Platform participants. Arkaan operates solely as a technology coordination platform. Operational activities performed by Vendors, Masjids, Community-Based Organizations (CBOs), or other participants are conducted independently. Nothing in this Policy creates a supervisory, fiduciary, arbitration, or adjudication role for Can Arrange.
Clarification: Delivery confirmation videos and other Platform records are maintained for informational purposes only. These records may be referenced by users to support dispute submissions or chargeback requests, but do not constitute legal evidence, arbitration, or liability determination by Can Arrange.
This Policy applies to all individuals and organizations interacting through the Platform, including:
This Policy applies only to disputes arising from activity conducted through Platform systems. Disputes relating to external agreements, independent services, or activities outside the Platform fall outside the scope of this Policy.
3.1 Independent Responsibility
All Platform participants operate as independent parties. Users remain solely responsible for:
Users must first attempt to resolve disputes directly with the other relevant party, such as:
3.2 Limited Platform Role
Can Arrange may, at its discretion:
However, Can Arrange does not:
Any resolution between parties occurs independently of Can Arrange.
3.3 Platform Records & Transparency
The Platform maintains transaction logs, operational records, and delivery confirmation videos to support transparency and user reference. These may include:
Important:
3.4 Good Faith Use
Complaints submitted through the Platform must be made in good faith. Users must not submit complaints that are:
Can Arrange reserves the right to restrict complaint access, suspend accounts, or take other enforcement action where complaints are determined to be abusive or malicious.
Users may submit complaints through the Platform using the following process:
Can Arrange may notify the relevant party that a complaint has been submitted and may provide access to relevant Platform records, including videos, for informational purposes.
After a complaint is submitted:
Can Arrange does not guarantee response timelines or dispute outcomes. If disputes remain unresolved, users may pursue:
Can Arrange does not participate in external legal proceedings unless legally required.
While Can Arrange does not adjudicate disputes between users, the Platform may take enforcement action where conduct violates Platform policies. Such actions may include:
These enforcement actions relate only to Platform rule compliance, not to determining liability between parties.
Financial transactions conducted through the Platform are executed between Senders and independent Vendors. Can Arrange does not guarantee refunds or financial compensation for disputes involving:
Any financial resolution must be negotiated directly between the relevant parties unless a refund mechanism is explicitly available through the Platform.
Note: Buyers may reference delivery confirmation videos or Platform records to support a refund or chargeback request, but Can Arrange does not assume responsibility for final financial outcomes.
Complaints and related communications may be logged within Platform systems for:
These records are maintained solely for internal operational purposes and are informational only. They are not maintained for legal representation, arbitration, or dispute advocacy.
To the fullest extent permitted by applicable law, Can Arrange is not liable for:
Platform involvement is limited to digital coordination, communication facilitation, and informational transparency.
Can Arrange may update this Policy periodically to improve operational clarity or address legal and regulatory developments. Updated versions will be published on the Platform with a revised effective date. Continued use of the Platform constitutes acceptance of updated policies.
This Policy should be read together with:
In the event of conflict, the Unified Terms & Conditions of Use govern Platform usage.
By using the Arkaan Platform, users acknowledge and agree that:
This Safe Use of Video Content Policy ("Policy") governs the access, use, sharing, storage, and handling of video content made available through the Arkaan digital platform ("Platform"), operated by Can Arrange Inc. ("Can Arrange," "we," "our," or "us").
Video content exists solely to support order verification, delivery transparency, and operational documentation for Senders (Buyers). Arkaan operates as a technology coordination platform only. Availability of video functionality is a transparency feature and does not create custodial, fiduciary, supervisory, investigative, or agency obligations for Can Arrange.
This Policy is intended to prevent misuse, misrepresentation, exploitation, or harm to:
This Policy applies to all users who access or interact with video content through the Platform, including when videos are referenced in complaints or dispute processes.
Video content on the Platform may include:
Videos are uploaded by Vendors or authorized parties acting under Vendor responsibility. Can Arrange does not direct, choreograph, stage, supervise, or verify how footage is recorded.
Videos may be accessed and referenced by Buyers for:
Videos remain informational only. They do not constitute legal evidence, fiduciary proof, or create liability for Can Arrange.
Video recordings may be created during fulfillment of Platform transactions by Vendors or other participants involved in delivery coordination, including Masjids or CBOs. For purposes of this Policy, "Participants" may include Vendors, Masjids, CBO representatives, volunteers, or other individuals involved in Platform-coordinated delivery activities. Participants may capture video recordings for delivery verification and operational transparency related to Platform orders.
Participants retain ownership of the original media files they capture prior to upload. By uploading video content to the Platform, Participants grant Can Arrange a non-exclusive, worldwide, royalty-free license to:
However:
Can Arrange does not claim editorial ownership of Participant-created media but retains authority to control how such media is used within the Platform environment. Access to video content is a limited, conditional privilege associated with a completed transaction, not a property right. Participants agree to indemnify and hold Can Arrange harmless for any misuse or unauthorized distribution of content.
Senders may:
All permitted use must preserve:
Note: Video content may be referenced in complaints or disputes, including chargeback requests, but Can Arrange does not guarantee outcomes and remains informational only.
Senders and any third party must not:
Any misuse constitutes a material breach of the Unified Terms & Conditions of Use.
6.1 Participant Media Publication and Review
Participants, including Vendors, Masjids, and CBOs, may wish to reference Platform-related delivery activities in institutional communications, websites, or social media. To protect the dignity of Recipients and the integrity of the Platform:
Participants may only publish such content after receiving approval from Can Arrange. Can Arrange retains the right to deny or restrict publication if the content:
Participants must comply with any request from Can Arrange to modify or remove content that violates this Policy. Failure to comply may result in suspension or removal from Platform participation.
6.2 Buyer/Sender-Added Recipients
Vendors and receiving institutions (Masjids/CBOs) are responsible for complying with local legal requirements regarding video recording or consent. Can Arrange does not supervise or administer consent procedures. Responsibility for misuse of recorded content rests with the party who distributes or misuses the content.
Can Arrange does not guarantee:
Video content serves only as functional proof of order fulfillment and informational reference. It does not constitute documentary evidence, legal proof, investigative reporting, regulatory certification, or compliance verification.
To protect Platform integrity, Can Arrange reserves the right to:
Enforcement decisions are made at the sole discretion of Can Arrange.
Can Arrange:
Users assume full responsibility for downstream use of video content. Vendors remain responsible for any unauthorized external use of recordings they capture.
This Policy should be read together with:
In the event of any conflict, the Unified Terms & Conditions of Use prevails.
This Policy may be updated periodically to reflect operational, legal, or security changes. Updated versions will be published on the Platform with a revised effective date. Continued access to video content constitutes acceptance of updates.
By accessing, downloading, or sharing video content through the Platform, users acknowledge that they have read and agree to comply with this Policy and the Unified Terms & Conditions of Use.
This Privacy Policy explains how Can Arrange Inc. ("Can Arrange," "we," "our," or "us") collects, uses, stores, and protects personal information when users access or use the Arkaan Platform ("Platform").
The Platform is a digital coordination system facilitating transactions and deliveries between:
This Policy applies only to information processed through Platform systems. By accessing or using the Platform, users acknowledge that they have read and understood this Privacy Policy.
This Policy applies to all individuals and organizations interacting with the Platform, including:
It governs only information processed through Platform systems operated by Can Arrange. Independent Vendors, Masjids, or CBOs may maintain their own operational data practices outside the Platform.
3.1 Information Provided Directly by Users
Users may provide:
Responsibility: Buyers/Senders must ensure they have appropriate permission to provide recipient information.
3.2 Transaction and Platform Activity Data
The Platform collects operational data necessary to maintain transparency and records, including:
These logs may be associated with Buyer/Sender-Added Recipients to allow order tracking, operational documentation, and dispute reference.
3.3 Video Content and Media
Video proof of delivery may include recordings of:
Videos are:
Purpose: Video content is collected solely for order verification, transparency, delivery confirmation, and operational documentation purposes.
Platform Role: Can Arrange does not supervise or control how videos are captured and does not guarantee video quality, angle, or framing. Videos are maintained solely for operational transparency and recordkeeping, and do not create fiduciary, legal, or regulatory responsibility for Can Arrange. Users must comply with the Safe Use of Video Content Policy, and video use outside the Platform without explicit authorization is prohibited. Can Arrange may remove, modify, or restrict access to videos that violate Platform policies or applicable law.
3.4 Automatically Collected Information
Technical information may be collected automatically, including:
Information is used only for legitimate operational purposes, including:
4.1 Platform Role Clarification
The Arkaan Platform enables Buyers to purchase goods or services from independent Vendors for delivery to recipients designated by the Buyer. Recipients may include:
Can Arrange does not:
Operational activities are performed solely by independent third parties. Can Arrange is not responsible for errors, omissions, or delays caused by these independent parties, and does not solicit donations, hold funds for recipients, or act as a charitable intermediary.
Video proof of delivery is an optional transparency mechanism used to confirm that an order has been delivered.
Videos:
Compliance: Users accessing video content must comply with the Safe Use of Video Content Policy, which governs downloading, sharing, and permissible use.
Operational Use: Videos may be referenced by Can Arrange for dispute assessment or operational verification. Use of these videos does not transfer liability to Can Arrange and they are maintained solely for informational purposes.
6.1 Media Ownership, Platform License & Vendor Restrictions
Original footage may be recorded and temporarily retained by Vendors or other Participants (including Masjids, CBOs, or volunteers) during operational upload. However:
By uploading media to the Platform, Vendors or Participants grant Can Arrange a non-exclusive, worldwide, royalty-free license to:
Vendor and Participant Obligations: Vendors and Participants must ensure that uploaded videos comply with applicable privacy laws, including obtaining necessary consent from Buyer/Sender-Added Recipients where required by local law.
Participants may not:
...without prior written authorization from Can Arrange.
Publication Review Requirement:
Enforcement: Unauthorized use or publication constitutes a material violation of Platform policies. Can Arrange may audit practices, request deletion of unauthorized copies, revoke access, and enforce compliance to protect Recipient privacy and Platform integrity.
Account Enforcement: Non-compliance with this Privacy Policy by Vendors or Participants may result in restricted access, suspension, or termination of Platform accounts, consistent with enforcement provisions in other Platform policies. Buyer/Sender-Added Recipient footage is included under this governance structure.
Vendors and Participants agree to indemnify and hold Can Arrange harmless for any damages arising from unauthorized use of media, violations of privacy laws, or breaches of this Policy. All media use and handling is subject to the Unified Terms & Conditions of Use, which governs user rights, platform liability, and operational compliance.
Information may be shared where necessary to facilitate Platform operations, including with:
Can Arrange does not sell personal information. All disclosures are governed by the Unified Terms & Conditions of Use.
Masjids and CBOs participating on the Platform:
Can Arrange is not responsible for any data practices or compliance obligations of independent Masjids or CBOs outside Platform systems.
Personal information may be retained:
Video content may be retained for transparency verification, policy enforcement, operational documentation, and recordkeeping, subject to applicable law and the Unified Terms & Conditions of Use.
Reasonable administrative, technical, and organizational safeguards are implemented to protect Platform data. Users acknowledge:
Non-compliance with this Privacy Policy by Vendors or users may result in restricted access, suspension, or termination of Platform accounts, consistent with enforcement provisions in other Platform policies.
Platform data may be stored or processed in multiple jurisdictions. By using the Platform, users consent to:
All legal disputes and regulatory compliance follow the jurisdictional rules outlined in the Unified Terms & Conditions of Use. Can Arrange implements safeguards consistent with international data protection standards.
Depending on applicable law, users may have rights to:
Requests may be submitted through Platform support channels. Users' rights may be further defined or limited in accordance with Unified Terms & Conditions of Use and applicable law.
The Platform is not intended for minors. Can Arrange does not knowingly collect personal information from children.
This Privacy Policy may be updated periodically. Updated versions will be posted with a revised effective date. Continued use of the Platform constitutes acceptance of the updated Policy.
This Policy should be read together with the following Platform documents:
In the event of any conflict, the Unified Terms & Conditions of Use governs Platform use, data handling, and user responsibilities.
For privacy inquiries, contact: info@canarrange.com
This Cookie Policy explains how Can Arrange Inc. ("Can Arrange", "we", "our", or "us") uses cookies and similar tracking technologies on the Arkaan digital platform ("Platform").
Cookies are small data files stored on a user's device when accessing the Platform.
Cookies are used to:
This Cookie Policy operates together with the Privacy Policy and the Terms & Conditions of Use.
This Policy applies to all individuals accessing the Platform, including:
Cookies operate at the device and browser level and may be used whenever a user accesses Platform systems.
Some cookies may be provided through third-party services integrated into the Platform, which operate under their own privacy policies.
3.1 Essential Cookies
Essential cookies are required for the Platform to function properly.
They enable:
These cookies cannot be disabled without affecting Platform functionality.
3.2 Functional Cookies
Functional cookies allow the Platform to remember user preferences, such as:
These cookies improve the user experience but are not strictly required for basic functionality.
3.3 Performance and Analytics Cookies
Performance and analytics cookies collect aggregated and anonymized usage information to help improve Platform performance.
These cookies may track:
Analytics information is used solely to improve Platform operations and does not identify individual users.
3.4 Third-Party Cookies
The Platform may incorporate third-party services that place cookies, including services used for:
These third parties operate under their own privacy and cookie policies.
Can Arrange does not control the policies or practices of external service providers.
Users are encouraged to review the policies of any third-party services used by the Platform.
Cookies themselves generally do not store complete personal profiles.
However, cookie identifiers may be associated with Platform activity such as:
Where cookies interact with personal information, such data is handled according to the Arkaan Platform Privacy Policy.
Users may manage cookie preferences through:
Disabling certain cookies may affect Platform functionality.
By continuing to use the Platform, users acknowledge that essential cookies are required for basic Platform operation.
Cookies and related data are processed using reasonable technical and organizational safeguards.
Platform data associated with cookies may be stored or processed in multiple jurisdictions consistent with applicable data protection laws.
Further information regarding data protection practices is provided in the Privacy Policy.
Cookies and Platform Functionality
To ensure proper Platform functionality, essential cookies must be enabled in the user's browser or device. If essential cookies are disabled, Platform features may be limited or inaccessible. Users are responsible for configuring their devices appropriately.
No penalties, account suspensions, or terminations will be applied solely for cookie preferences.
From time to time, Can Arrange may introduce new cookies or tracking technologies to improve Platform performance, security, or functionality.
This Cookie Policy may be updated to reflect such changes.
Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform constitutes acceptance of the updated Policy.
This Cookie Policy should be read together with:
Where conflicts occur, the Unified Terms & Conditions of Use govern Platform operations.
Cross-Policy Alignment Update: This Policy language has been aligned with terminology used in the Privacy Policy and Content & Community Policy for consistency in how operational, functional, and third-party cookies are referenced.
For questions regarding this Cookie Policy, contact: info@canarrange.com
Arkaan operates solely as a technology coordination platform designed to facilitate secure, transparent, and accountable interactions among Buyers, independent Vendors, Masjids, Community-Based Organizations (CBOs), and other authorized participants.
The Platform's policies collectively ensure that all participants:
By accessing or using the Arkaan Platform, all users acknowledge their understanding of these policies, accept their responsibilities, and agree to comply with the standards outlined herein. These policies are intended to safeguard participants, protect operational integrity, and provide a reliable framework for coordination, while preserving the Platform's neutral and facilitative role.
Can Arrange Inc. is committed to maintaining a secure, transparent, and accountable environment for all Platform users. Compliance with these policies is mandatory for all participants. Users are responsible for understanding and following the rules outlined in this document. For questions, clarifications, or reporting concerns regarding any of the policies, please contact us at info@canarrange.com.
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